Predictive Health Score

Published by Adaptive Pulse on
The Status QuoI've spoke with over 100 capable and knowledgeable Customer Success professionals, across industries from startups to Fortune 500 companies. After that, it’s clear that there ceases to be an accurate methodology to producing a customer health scor... Read More

Customer Data Warehouse and Pipeline

Published by Jennifer Huynh on
The New Data WaveData-driven, data-first, objective. These are things that we, our users, and most organizations are making the shift towards. It’s harder said than done now with the abundance of tools available across different platforms and functions that they se... Read More

ROI of Customer Retention

Published by Adaptive Pulse on
Investing in Customer Success. If you're reading this, you probably already know all the glorious benefits and value of Customer Success, or are about to embark on one of the highest returning customer investments. Over the past 5 years, businesses are continue... Read More

Leveraging Customer Intelligence

Published by Adaptive Pulse on
Let's refresh.As Johnson, our visionary technical co-founder, has mentioned in “What is Qualitative Intelligence?” there is a vast difference between what qualitative... Read More

What is Qualitative Intelligence?

Published by Johnson Phanyaseng on
Quick intro.I am Johnson and one of the co-founders of Adaptive Pulse. Launching your own startup is hard, but what is harder is having to convince yourself to take that leap of leaving a promising and comfortable career and any safety nets behind to lau... Read More